July 22, 2025
Privacy Policy
Ciel Jets (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or otherwise interact with our services (collectively, the “Site”).
By using the Site, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following categories of information:
a) Personal Information
- Name, email address, phone number, billing address, etc.
- Government ID or travel documentation (where required for flight bookings)
- Payment and billing information
b) Usage Data
- Browser type, IP address, referring URLs, pages viewed, time on site, clicks, etc.
c) Device Information
- Device type, operating system, unique device identifiers
d) Cookies and Tracking Technologies
- See our Cookies Policy for details (Below)
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage your bookings
- To process payments and fulfill requests
- To improve our website, services, and marketing
- To send transactional emails, newsletters, and promotional communications
- To comply with legal obligations and prevent fraud
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data under the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests (e.g., service improvement, fraud prevention)
Disclosure of Information
We may share your information with:
- Trusted third-party service providers (e.g., air operators, payment processors)
- Legal authorities when required by law
- Marketing or analytics providers (aggregated and anonymized where possible)
- In connection with a business transfer (e.g., merger, acquisition)
We do not sell your personal data as defined under the California Consumer Privacy Act (CCPA/CPRA).
Your Privacy Rights
a) GDPR – EU/EEA Residents
You have the right to:
- Access, correct, or delete your personal data
- Object to processing or request restriction
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at Info@CielJets.com
b) CCPA/CPRA – California Residents
You have the right to:
- Know what personal information we collect and how it’s used
- Request deletion of your data
- Opt out of data “sharing” or “selling”
- Correct inaccurate information
- Non-discrimination for exercising your rights
To submit a request, email info@CielJets.com
Children’s Privacy (COPPA)
We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately to have it removed.
Email Communications (CAN-SPAM Compliance)
If you receive marketing emails from Ciel Jets:
- You may opt out at any time via the “unsubscribe” link in the email
- We only send emails to users who opt in or have a business relationship with us
- We honor unsubscribe requests promptly and do not send deceptive headers or content
Data Security
We implement appropriate technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be processed in countries outside your jurisdiction, including the United States and Canada, where data protection laws may differ. We ensure adequate safeguards are in place where required by law.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law, including accounting and legal record-keeping obligations.
Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” above. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, contact us at:
Ciel Jets
324 Royal Palm Way, 3rd Floor, Palm Beach FL 33480
Info@CielJets.com
Cookies Policy
This Cookies Policy explains how Ciel Jets (“we”, “us”, or “our”) uses cookies and similar technologies on our website and platforms (collectively, the “Site”).
By using the Site, you agree to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and activities (such as login, region selection, or browsing behavior) to improve your experience.
Types of Cookies We Use
- Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled in our systems. They include features such as login authentication, navigation, and access to secure areas. - Performance and Analytics Cookies
These cookies collect information about how visitors interact with the Site. We use tools such as Google Analytics to track usage patterns and improve our services. - Functionality Cookies
These cookies remember choices you make (like your location or language) to personalize your experience on the Site. - Targeting/Advertising Cookies
These cookies track browsing habits to deliver personalized ads and marketing messages relevant to your interests, both on and off our platform.
How We Use Cookies
We use cookies to:
- Maintain secure login sessions
- Analyze website traffic and usage behavior
- Improve our services and marketing
- Customize your user experience
- Track performance of advertising campaigns
Third-Party Cookies
Some cookies may be placed by third-party services that appear on our pages, including social media networks, advertising partners, and analytics providers. These third parties may use cookies independently and according to their own privacy policies.
Your Choices and Control
You can control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies entirely or on a site-by-site basis. However, disabling essential cookies may impact your ability to use certain features of the Site.
For more information on managing cookies:
Changes to This Policy
We may update this Cookies Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Site constitutes your agreement to any changes.
Contact Us
If you have any questions about our use of cookies, please contact us at: Info@CielJets.com