July 22, 2025
Privacy Policy
Ciel Jets (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or otherwise interact with our services (collectively, the “Site”).
By using the Site, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following categories of information:
a) Personal Information
- Name, email address, phone number, billing address, phone number, etc.
- Government ID or travel documentation (where required for flight bookings)
- Payment and billing information
b) Usage Data
- Browser type, IP address, referring URLs, pages viewed, time on site, clicks, etc.
c) Device Information
- Device type, operating system, unique device identifiers
d) Cookies and Tracking Technologies
- See our Cookies Policy for details (Below)
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage your bookings
- To process payments and fulfill requests
- To improve our website, services, and marketing
- To send transactional emails, newsletters, and promotional communications
- To comply with legal obligations and prevent fraud
Your information, mobile or otherwise, will never be shared outside of Ciel Jets. All data collected by this application remains on your device and is never shared with third parties.
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data under the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests (e.g., service improvement, fraud prevention)
Disclosure of Information
We may share your information with:
- Trusted third-party service providers (e.g., air operators, payment processors)
- Legal authorities when required by law
- Marketing or analytics providers (aggregated and anonymized where possible)
- In connection with a business transfer (e.g., merger, acquisition)
We do not sell your personal data as defined under the California Consumer Privacy Act (CCPA/CPRA).
Your Privacy Rights
a) GDPR – EU/EEA Residents
You have the right to:
- Access, correct, or delete your personal data
- Object to processing or request restriction
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at Info@CielJets.com
b) CCPA/CPRA – California Residents
You have the right to:
- Know what personal information we collect and how it’s used
- Request deletion of your data
- Opt out of data “sharing” or “selling”
- Correct inaccurate information
- Non-discrimination for exercising your rights
To submit a request, email info@CielJets.com
Children’s Privacy (COPPA)
We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately to have it removed.
Email Communications (CAN-SPAM Compliance)
If you receive marketing emails from Ciel Jets:
- You may opt out at any time via the “unsubscribe” link in the email
- We only send emails to users who opt in or have a business relationship with us
- We honor unsubscribe requests promptly and do not send deceptive headers or content
Data Security
We implement appropriate technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be processed in countries outside your jurisdiction, including the United States and Canada, where data protection laws may differ. We ensure adequate safeguards are in place where required by law.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law, including accounting and legal record-keeping obligations.
Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” above. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, contact us at:
Ciel Jets
324 Royal Palm Way, 3rd Floor, Palm Beach FL 33480
Info@CielJets.com